Returns & Exchanges
At P•TAL, we strive to ensure your artisanal home products reach you in perfect condition; however, if you are not satisfied, we offer a seamless 7-day return and exchange policy. Please ensure the items are unused and in their original packaging to qualify for a full refund or replacement.
Initiate Request
Visit our returns portal or contact our support team within 7 days of delivery with your order ID and images of the product.
Quality Inspection
Our team will review your request to ensure the item is in its original condition, specifically checking for any signs of use on the metalware or ceramics.
Reverse Pickup
Once approved, we will schedule a complimentary reverse pickup from your address; please ensure the product is securely packed to prevent transit damage.
Refund Processing
After the item reaches our warehouse and passes a final quality check, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing